IT Help Desk Support

IT Help Desk Support for Irish Businesses

When something stops working, your staff call or email us and an engineer picks it up. Most requests get a real response within minutes, and most issues are fixed remotely without anyone leaving their desk.

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Minutes

typical first response

Fair use

no clock on routine support

Remote

first, on-site when needed

100+

businesses supported

Solida help desk engineer supporting a client remotely

What the Help Desk Covers

The Everyday IT Problems That Slow Your Team Down

Routine support is covered by your monthly agreement. Nobody has to decide whether a problem is worth the call.

Phone and Email Support

Staff contact an engineer directly. No call centre, no script, and no being passed between departments.

Remote Fixes

We connect securely to the affected device and fix the problem while your staff member watches, or while they get on with something else.

Tracked Tickets

Every request is logged from first contact to resolution, so nothing is forgotten and you can see what was done and when.

Joiners and Leavers

New starters get accounts, licences and a working laptop on day one. Leavers are locked out the day they go.

Printers, Wi-Fi and Apps

Outlook that will not sync, a printer that has gone offline, a password reset, a line-of-business app acting up. All routine, all covered.

On-Site When It Matters

When hardware needs hands on it, we arrange a visit anywhere in Dublin, Meath or Kildare.

Support Hours

What to Expect When You Call

The help desk is staffed 9am to 5pm, Monday to Friday. Your devices, servers and network are monitored around the clock, so a failing disk or an offline firewall raises an alert whether or not anyone is in the office.

For businesses that cannot stop when something breaks at night or at the weekend, 24/7 cover for critical issues is available. Formal response targets are written into your service level agreement, so you know where you stand before you sign.

What counts as a project instead

Larger one-off work is scoped and quoted before we start, so you always know the cost up front.

New network or Wi-Fi installs
Office moves
Server installations
Large email or data migrations

How a Request Works

From Reported to Resolved

The process is the same whether it is a password reset or a laptop that will not boot.

You Raise It

Call, email or use the remote support tool on your device. A ticket is opened with your details already attached.

An Engineer Picks It Up

Someone who knows your setup takes ownership of the ticket and keeps you updated until it is fixed.

Fixed and Closed

We confirm the fix with you before closing the ticket, and recurring problems get flagged at your next review.

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Help Desk FAQ

Questions About Our IT Help Desk

How support works day to day, and what is included.

No. Routine support is fair use, with no hourly clock and no per-ticket charge. Work outside the agreement is always agreed with you before we start.

The help desk runs 9am to 5pm, Monday to Friday. Monitoring runs 24/7 on every device, and 24/7 cover for critical issues is available for businesses that need it.

Most requests get a real response from an engineer within minutes. Formal response targets are set out in your service level agreement.

When we need to. Most issues are fixed remotely, which is faster for you. When hardware needs hands on it we arrange a visit anywhere in Dublin, Meath or Kildare.

Yes. Anyone on your team can call or email the help desk. You do not need an internal gatekeeper to log tickets on their behalf.

The help desk is part of our managed IT services. It works best alongside monitoring and security, because most problems are caught before anyone needs to call. Talk to us about what fits your business.

Part of Managed IT

One Agreement, One Team

The help desk is how your team reaches us day to day. It is one part of our managed IT services, alongside:

Device Management and MonitoringMonitoring and Patching

Cyber Security ServicesCyber Security

Cloud Backup and MigrationCloud and Backup

Microsoft 365 and Google Workspace SupportMicrosoft 365 and Google Workspace

Network and Wi-Fi ManagementNetwork and Wi-Fi