Device Management and Monitoring

Device Management, Monitoring and Patching

Every laptop, desktop and server in your business is monitored around the clock and patched on a schedule. Phones and new devices are enrolled and configured centrally, so each one is set up the same way and you know exactly what you own.

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24/7

monitoring and alerting

Scheduled

patching and updates

Every

device enrolled and tracked

100+

businesses supported

Solida engineer reviewing device monitoring alerts

What's Included

The Work That Stops Problems Before Anyone Notices

Monitoring and patching run in the background on every device. Most of the time the only sign they are working is that nothing breaks.

24/7 Monitoring

Disk space, failing drives, services that stop, backups that do not run. We get the alert, not your staff.

Patch Management

Windows, macOS and common applications updated on a schedule. Updates can be staged so a bad one does not reach every machine at once.

Automated Fixes

Common faults like a stopped print spooler or a full temp folder are fixed by script as soon as they are detected.

Device Enrolment

Laptops, desktops and phones set up centrally through Microsoft 365 or Google Workspace, with the same security settings on each one.

New Device Setup

New laptops arrive configured with your apps, settings and security, ready for a new starter to log in.

Asset Inventory

A live record of every device, who has it, its warranty and its age, so you can plan replacements instead of reacting to failures.

Why It Matters

Most IT Problems Give a Warning First

A drive that is about to fail throws errors for weeks. A server running out of space slows down before it stops. A laptop that has missed three months of updates is an easy target. Monitoring catches those signs, and our engineers act on them during the working day instead of in the middle of a crisis.

Device management means a lost laptop can be locked or wiped remotely, a leaver's phone stops receiving company email, and a new starter's machine is ready before they arrive.

Available as an add-on

Some work goes beyond day-to-day device management and is agreed separately.

Full image backup of servers and PCs
Disaster recovery planning and testing
Server installations and replacements

Device Management FAQ

Questions About Monitoring and Device Management

What we watch, what we patch and what you get.

Windows and Mac laptops and desktops, servers, and company phones and tablets. Network equipment is covered by our network management service.

Updates install on a schedule outside core hours where possible. They can also be staged to reach a small group first, so if an update causes a problem we stop it before it reaches everyone.

Yes. We use the device management built into whichever one you run. Either way, every device gets the same security settings and can be locked or wiped remotely if it is lost.

Usually not. We enrol what you already have, and the asset inventory tells you which devices are near the end of their life so replacements can be planned and budgeted.

Independent daily backup of your Microsoft 365, Google Workspace or Dropbox data is included. See cloud backup and migration. Full image backup of servers and PCs is available as an add-on.

Part of Managed IT

One Agreement, One Team

Device management keeps every machine patched, protected and accounted for. It is one part of our managed IT services, alongside:

IT Help Desk SupportIT Help Desk

Cyber Security ServicesCyber Security

Cloud Backup and MigrationCloud and Backup

Microsoft 365 and Google Workspace SupportMicrosoft 365 and Google Workspace

Network and Wi-Fi ManagementNetwork and Wi-Fi