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Managed IT Services

Managed IT Services and Support for Irish Businesses

Solida is a remote-first managed IT provider for businesses across Dublin, Meath and Kildare. One monthly agreement covers your help desk, monitoring, security and your Microsoft 365 or Google Workspace platform, so your team gets on with work and your technology stays out of the way.

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100+

businesses supported

24/7

monitoring and alerting

Minutes

typical first response

2009

founded in Ireland

Example monthly report

Your IT this month

All systems healthy
  • Help desk tickets resolved23Avg first reply 12 min
  • Devices patched and up to date48/48
  • Backups completed and verified30/30
  • Security alerts investigated4All resolved
  • Microsoft 365 accounts reviewed312 unused licences removed

Example only. Your report reflects your own business.

What's Included

Everything Your Business Needs From an IT Partner

One monthly agreement covers support, monitoring, security, backup and your Microsoft 365 or Google Workspace platform. The level of cover is set to suit your business, and each area below is a service in its own right.

IT Help Desk

Fair-use remote support with no stopwatch on routine issues. Tickets are tracked from first contact to resolution, and you are kept informed throughout.

IT Help Desk Support

Monitoring and Patching

Every laptop, desktop and server is monitored around the clock and patched on a schedule, so most problems are caught before your staff notice them.

Device Management and Monitoring

Cyber Security

Protection on every computer, watched around the clock by security specialists, with scam email filtering and account protection. Built in, not bolted on.

Cyber Security Services

Cloud and Backup

Independent daily backup of your Microsoft 365, Google Workspace or Dropbox data, kept apart from your live environment, plus migration and secure remote access.

Cloud Backup and Migration

Microsoft 365 and Google Workspace

Licensing, user onboarding and offboarding, security hardening and day-to-day administration of your cloud productivity platform, whichever one you run.

Microsoft 365 and Google Workspace Support

Network and Wi-Fi

Monitoring and alerting for your firewall, Wi-Fi and switches, business-grade hardware supplied and configured, and one point of contact when your internet provider needs chasing.

Network and Wi-Fi Management

How It Works

From First Call to Fully Supported in a Few Days

No lengthy sales process. We audit, onboard, support and review, and you know what is happening at every step.

01

Audit

We review your devices, cloud platform, network and backups, then recommend the level of support that fits and tell you plainly what is at risk.

02

Onboard

We deploy monitoring and security, carry out an in-depth cyber security risk assessment and document your environment. New clients are usually protected within a few working days.

03

Support

Your staff contact us directly by phone or email. We resolve issues remotely, keep everything patched and deal with your internet provider and vendors for you.

04

Review

Regular strategic reviews cover ticket trends, security posture and upcoming renewals, so IT decisions are planned rather than forced.

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Adam Sulkowski - Technical Support Team

Adam Sulkowski

Technical Support Team

Who We Work With

Built for Irish Businesses With 5 to 100 Staff

Our clients are professional services firms, clinics, trades and growing companies that depend on their technology but do not need a full-time IT department. Some have nobody in-house looking after IT. Others have one person who is stretched and wants a partner behind them.

  • No in-house IT, or one person carrying it all
  • Running on Microsoft 365 or Google Workspace
  • Hybrid or fully remote teams
  • Compliance to think about, such as GDPR or NIS2
  • Growing and adding staff or locations
  • Tired of break-fix invoices and slow responses

Why businesses choose Solida

Remote-first by design

Most requests get an engineer within minutes, and most issues are fixed remotely without waiting for a site visit.

Simple monthly pricing

Priced per user, per month, with a level of support to suit your size. Project work is always quoted up front.

Security built in

Protection on every computer, watched day and night by security specialists. Not an add-on.

Irish-owned since 2009

A Dublin company supporting businesses across Leinster for over fifteen years.

IT Support Across Dublin, Meath and Kildare

We support businesses in Dublin city and county, and across Meath and Kildare including Navan, Dunboyne, Ashbourne, Dunshaughlin, Ratoath, Maynooth, Leixlip and Celbridge. Support is remote-first, so response is fast wherever your office is, with on-site visits arranged when hardware needs hands on it.

Talk to an IT ExpertIT Help Desk Support

Managed IT FAQ

Questions About Managed IT Support

Straight answers on pricing, response times, coverage and switching providers.

Managed IT is priced per user, per month, with a level of support to suit the size and needs of your business. Day-to-day support, monitoring, patching and security tooling are included, so there are no hourly charges for routine issues. Contact us for a quote based on your headcount.
In practice most requests get a real response from an engineer within minutes. Formal response targets are set out in your service level agreement, and 24/7 cover for critical issues is available, so a problem that stops your business is never left until morning.
Remote first. Nearly every issue is diagnosed and fixed remotely, which is faster for you and keeps costs down. When hardware needs hands on it, we arrange on-site visits across Dublin, Meath and Kildare.
We support businesses across Dublin, Meath and Kildare, including Navan, Dunboyne, Ashbourne, Dunshaughlin, Ratoath, Maynooth, Leixlip and Celbridge. Because support is delivered remotely, we also work with clients elsewhere in Ireland.
Yes. Switching is routine for us. We gather documentation and credentials from your existing provider, run both in parallel during the handover and make sure nothing is missed. Your staff see no interruption.
Often. We act as the second line behind them, take on monitoring, patching and security, and leave your internal person free to focus on projects and users.
Included. Every client gets protection on every computer, watched around the clock by security specialists, plus scam email filtering. Extra account monitoring and stronger email protection are available, and staff training and recovery planning can be added. See our cyber security services for details.
New clients are usually onboarded and protected within a few working days. We agree the level of support, issue the service level agreement, deploy monitoring and security, and carry out an in-depth cyber security risk assessment as part of onboarding.
Yes. We manage either platform, including user accounts, security settings, identity protection and independent backup of your email, files and chat data. If you already hold licences we work with what you have.
Day-to-day help desk, monitoring, patching, security and platform administration are covered by your monthly agreement. Larger one-off work such as a new network install, an office move, a server installation or a large email migration is scoped and quoted separately, so you always know the cost before we start.